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Error 401 - Unable to access services API developer portal

PandaCommandaa
Level 1
Level 1

A few weeks ago I was granted Customer User and API Developer permissions to SNTC via the CSAM as per the Services API User Onboarding Process documentation. According to that documentation, I should now be able to access the Cisco API Developer Portal to register applications. When I log into the developer portal, I keep receiving the error:
"401 

Your session has timed out
To continue please log in at cloudsso.cisco.com/
"

When clicking on cloudsso.cisco.com, I just get send to a page that just says "cloudsso is live cloudsso1 is live"

How would I go about fixing this issue? My Delegated Administrator has shown me that they have indeed granted me the permissions as per the documentation. 
1 Accepted Solution

Accepted Solutions

PandaCommandaa
Level 1
Level 1

For those that are having the same issue, I haven't been able to find a fix for the direct link to the developer portal, but I have found a workaround. 

Sign into the direct link to the Cisco developer portal at https://anypoint.mulesoft.com/apiplatform/apx/#/portals and when you get the 401 error, go to the home page of the website at https://anypoint.mulesoft.com/, then you can go to API Manager under Manager Center which will take you into https://anypoint.mulesoft.com/apiplatform/apx/#/portals but bypass that 401 error. I don't understand why going directly to the site throws that error but at least these steps will get you in and let you start using the APIs there. 

View solution in original post

9 Replies 9

kaptanej
Cisco Employee
Cisco Employee

Hi Adrian , 

I am the in-charge of this post and I will be assisting you on this issue . 

Could you please provide the following details in PM (private message) so that we can proceed further on the issue : 

  • Company Name 
  • Customer Name 
  • Customer Email Address
  • Customer CCO ID 
  • Contract Number 

Thanks & Regards, 

Kapil Taneja 

I have the same issue. 

Hi,

I am the in-charge of this post and I will be assisting you on this issue . 

Could you please provide the following details in PM (private message) so that we can proceed further on the issue : 

  • Company Name 
  • Customer Name 
  • Customer Email Address
  • Customer CCO ID 
  • Contract Number 

Thanks & Regards, 

Tahereem Sayyed

LonThompson
Level 1
Level 1

I have this same issue.  I will DM you.  Would be helpful to post the fix here.

-Lon.

dahmed
Level 1
Level 1

I have the same issue. Please let me know if there is a known fix. Thanks.

PandaCommandaa
Level 1
Level 1

For those that are having the same issue, I haven't been able to find a fix for the direct link to the developer portal, but I have found a workaround. 

Sign into the direct link to the Cisco developer portal at https://anypoint.mulesoft.com/apiplatform/apx/#/portals and when you get the 401 error, go to the home page of the website at https://anypoint.mulesoft.com/, then you can go to API Manager under Manager Center which will take you into https://anypoint.mulesoft.com/apiplatform/apx/#/portals but bypass that 401 error. I don't understand why going directly to the site throws that error but at least these steps will get you in and let you start using the APIs there. 

Thank you for the reply Adrian. After a while of messing with it, I accidently discovered the same work-around. Great post, it will help many people.
-Lon.

Thanks a lot Adrian. This solution works

I'm looking for the solution on exactly the same issue, and you're the best one   (( Lamo