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Error occurred while fetching the information from databsae. Please check the adminshell logs for more details.

barasniewski
Beginner
Beginner

This error occurred to me when I want to check the updates, I already have the  version 2.7.4 but I want to fix this bug because in the future I will need upgrade eventually.2018-06-29_12h10_47.png2018-06-29_12h11_47.png2018-06-29_12h13_40.png

 And I can ping all these IP adresses.

  • 72.163.7.113 (TCP 443) concsoweb-prd.cisco.com 
  • 72.163.4.161 (TCP 443/80) www.cisco.com
  • 72.163.7.60 (TCP 443/80) dl.cisco.com
  • 72.163.7.60 (TCP 443/80) dl1.cisco.com
  • 173.37.146.12 (TCP 443/80) dl2.cisco.com
  • 173.37.144.208 (TCP 443/80) sso.cisco.com

 

5 Replies 5

Jarrett Pomeroy
Cisco Employee
Cisco Employee

Hello,

Can you please login as "root" CLI username and try running the command "service adminshell restart".  Once it comes back up, please see if the error message is still occurring.

Thank you,

Jarrett

Still occurring.

The problem continues, somebody can help me?

Hi there,

CSPC team have suggested that you restart the adminshell service.
Can you try the below command from root:

service adminshell restart

Then try again to see if the error about database persists.

Regards.

Hello,
We currently have an open bug ID at CSCvk10422 tracking this issue.  We hope to have some more information regarding the issue and/or workaround for you soon. 
Thank you,
Jarrett

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