Error saying, "Please update your Cisco Account profile"

[jakobsen]

Hi,

I have a customer trying to register for access to the SNTC portal, but they encounter an error saying, "Please update your Cisco Account profile with the complete address." However, the profile already has an address. Cisco, can you please advise?

Best regards,
Henrik

[millerlw]

I get that sometimes as well but it doesn't appear to stop anything from working.

Leonard

[jakobsen]

Unfortunately, this doesn't solve my customer's problem.