09-16-2019 10:07 AM
Hello,
Former DA has left the company and a new DA needs to be assigned.
Any assistance would be greatly appreciated! Thank you!
Solved! Go to Solution.
09-16-2019 03:05 PM
Hi,
As mentioned in private message, please confirm SNTC portal company name.
As well, I checked that new DA profile is at guest level, could you please request user to add smart assist contract to his profile so I can proceed with request.
Thanks,
SUpriya
09-16-2019 11:38 AM
Hi,
Please share company name; and old and new DA ccoid via private message
Thanks,
Supriya
09-16-2019 03:05 PM
Hi,
As mentioned in private message, please confirm SNTC portal company name.
As well, I checked that new DA profile is at guest level, could you please request user to add smart assist contract to his profile so I can proceed with request.
Thanks,
SUpriya
09-19-2019 12:43 PM
Hi,
Former DA is removed and new DA is assigned. Please request user to check CSAM access and let me now if any question.
It is recommend to have 2nd DA of account as well. So request new DA to assign 2nd DA with CSAM access.
Thanks,
Supriya
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