How do I recover from upgrade to patch (CSPC) 2.10.0.2 from 2.10.0.1?

[pcu-rebar]

This is in VM console of this machine

Welcome to rescue mode! After logging in, type "journal -xb" to view

system logs, "systemctl reboot" to reboot, "systemctl default" or ^D to boot into default mode.

Give root password for manitenance

(or press Control-D to continue):

Pressing CTRL-D returns the following:

Authorization not available.  Check if polkit service is running or see debug message for more information.

Then returns to Welcome message...

This is what I have after running the software update from the GUI.

Device is offline and we did not set the root password earlier.

Can anyone help?

[aibhatna]

Hi pcu-rebar,

Hope you are you doing well! We are looking into the issue you posted.

Please share the screenshot of the error you are getting so that we can further help you on this issue.

Thanks & Regards

Aishwarya Bhatnagar

[pcu-rebar]

Here you go, this is the VM remote console to the server, it is not reachable via SSH to the IP address.

[aibhatna]

Hi pcu-rebar,

Please share you email address in PM to help further with the troubleshooting. 

Thanks & Regards

Aishwarya Bhatnagar

[pcu-rebar]

done.

[aibhatna]

Hi pcu-rebar,

Thanks, Received! 

Thanks & Regards

Aishwarya Bhatnagar

[aibhatna]

Hi pcu-rebar,

Thanks for sharing the screenshot, please share your availability for WebEx in PM.

Thanks & Regards

Aishwarya Bhatnagar

[aibhatna]

Hi Larry,

Summary of the WebEx session :
• Root and collectorlogin passwords were never set
• ESXI version was 6.7
• Reset the VM again
• Pressed ALT+F4 while restarting
• VM entering the rescue mode again

As discussed over WebEx call, you can redeploy the CSPC again to version 2.10.0.1.

Thanks & Regards
Aishwarya Bhatnagar

[pcu-rebar · Accepted solution]

This was resolved by building a new VM from a fresh buyild of the collector, version 2.10.0.1-B-7.ova file and then installing the JeOS and SP patches through the CLI/Manual process.

I am please to say the system is running properly now.

Se my other post regarding missing elements and helpful commands in the April 2022 documentation at CSPC Upgrade Guide (cisco.com)

This is now resolved with an acceptable solution

[pcu-rebar]

It was also important to set the collectorlogin and root passwords after the fresh build was up and running Configure-CSPC-Appliance-via-CLI (cisco.com)

[aibhatna]

Hi pcu-rebar,

Thanks for the update regarding the CSPC installation as it working fine now. 

Also, thanks for sharing the post regarding the missing elements and other commands related to it.

Glad to help you!

Thanks & Regards

Aishwarya Bhatnagar