cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
415
Views
0
Helpful
1
Replies

How to Determine if Freddie Mac already has already purchased SmartNet

ssino
Cisco Employee
Cisco Employee

Freddie Mac has asked for access to the SNTC portal but I am not able to utilize any of the onboarding resources I've located so far because apparently Freddie has no contracts containing TS Advantage, Smart Assist or Asset Management. I have been told that every customer gets SNTC Portal as part of a Smartnet purchase. How do I ascertain whether Freddie Mac has already purchased Smartnet?

1 Reply 1

tfitch
Cisco Employee
Cisco Employee

Hi Scott,

I would ask the customer to check the contract numbers under their CCO user profile. These should include SmartNet contracts.

Regards, Tim

 

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers