How to get a Field Engineer on-site support

[trinh-nguyen]

                   Due to my current SMARTNet that does not entitle on-site support, what is the process to get an FE on-site, how to get a quote?  which Department shoud I contact?

Thanks

Trinh

[rosaho]

This discussion has been reposted fromCSC Helps Teachers Without Borders to the Smart Net Total Care community.

[jaythomp · Accepted solution]

Hi Trinh-Nguyen,  

Please contact the Cisco Reseller or Sales Account representative you purchased your current  SMARTnet/SNTC contract from to upgrade to an Onsite Support service level. 

Thanks for contacting us.

-Jay