I'm unable to access the SNTC Portal following my registration.

[erdem5555]

Hello,

I've completed my contract registration but am unable to access the SNTC portal, even though my account already has SNTC roles assigned in the CSAM Portal.

Erdem

[jelopezm]

Hello @erdem5555,

Thank you for contacting Cisco and the Global CX Smart Services Support Community.

I understand that you were granted access to the SNTC through CSAM, however, you are currently unable to access the SNTC portal.

Please provide the following information in a private message so I can check further:

Company name:
CR Party ID:

CCOID affected:

Once above information is provided, please allow me some time to validate it internally, and I will get back to you with my findings.

Regards,
Jesus

[erdem5555]

I've sent you a private message containing the information you need.

[jelopezm · Accepted solution]

Hi @erdem5555,

Thank you for the provided information.

The user is now visible in the SNTC portal. Please try login again.

Should you have any other request. Please do not hesitate to open a new post.

Regards,
Jesus

[erdem5555]

Thank you very much, now I have access to the SNTC portal.