Import Device Data Error - Please select a single customer and single inventory

[isnor.nathan]

When I click "Import Device Data" to upload a CSV file, I get the error "To view this report, Please select a single customer and single inventory". When I click to edit my Customer/Inventory, I only have one of each listed/selected. I try to uncheck one/both but it won't let me where I only have one of each.

Could someone help me to figure out what I'm doing wrong here?

[Suchita Shewale]

Hi There!

Can you please share the CCO ID as well as the screenshot of your view of Customer/Inventory selection?

Regards,

[SFiaccato]

[SFiaccato]

I have added the screen shot, please advise.

Sam

[Suchita Shewale · Accepted solution]

The issue is being actively worked upon by Engineering team.

Bug details here: CSCvi91780

[Steve Rodrigue]

I have the exact same issue.  :'(

[Cheri Fairbrother]

Hi Steve,

We apologize for the inconvenience.  As Suchita noted in her reply, engineering is actively working to address this bug.  Feel free to follow the bug for further information.  We expect a fix to be deployed very soon.

Cheers,

Cheri

[Cheri Fairbrother]

Hi all,

Our engineers have identified the issue and will release the fix today, April 11, 2018. In order to do so, the portal will be unavailable beginning at 23:30 Pacific and is planned to be online again at 24:00 Pacific.

Cheers,
Cheri

[Steve Rodrigue]

Fixed!
I just upload a CSV file and it is working fine.

[isnor.nathan]

Looks to be working now. Thanks for fixing the problem!!

Nathan