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5
Replies

Information Missing on th SNTC Portal

RomuloAraujo
Beginner
Beginner

Hi,

 

Today, I did a discovery and uploaded to my SNTC Portal but an especific host not appear All Equipment Inventory and when a see on All Host Inventory it appear without some informations (Product Family, Product Type, SW Type) like others.

 

I need help.

 

Regards,

 

Romulo Araujo

 

5 Replies 5

aibhatna
Cisco Employee
Cisco Employee

Hi RomuloAraujo,

 

Hope you are you doing well.
We are looking into the issue you posted. We will reach out to you soon with an update.

 

We would request you to share below mentioned details in personal message:


Party ID:
Company Name:
CCOID:
Contract Number:


Thank you


Regards,

Aishwarya Bhatnagar

Hi Aishwarya,

 

Informations sent now.

 

Regards,

 

Romulo Araujo

Hi RomuloAraujo,

 

We have got the details. We will get back to you with an update.

 

Regards,

Aishwarya Bhatnagar

Hi Aishwarya,

 

Apologize my delay to answer, i discovered ont the portal that the device isn't supported for SNTC Portal. It's explain about the informations that not appear:

 

PID: WS-C4510RE-S7+96V+

 

But why this device not appear on the Equipment Inventory, only on th All Host inventory?

 

Regards,

 

Romulo Araujo

Hi RomuloAraujo,

 

Let us check the details from our end & get back with an update.

 

Regards,

Aishwarya Bhatnagar

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