08-22-2022 12:00 PM
Hi,
I am trying to log into the SNTC (Smart Net Total Care) tool but I am keep getting this error(attached).
According to our our admin, my CCO(jason.oh@itssus.com) has been approved to use the SNTC tool
Please help.
Thanks,
Jason
08-22-2022 12:22 PM
Hi Jason,
Good day to you! We are looking into the issue you posted. We would request you to share below mentioned details in personal message for further assistance:
Party ID:
Company Name:
Contract Number:
Thanks & Regards
Aishwarya Bhatnagar
08-24-2022 05:35 AM
What is the Party ID? CCO?
08-24-2022 05:51 AM
Hi Jason,
Party ID means, specific identification linked with the account. A party id is associated with a particular company and is used check roles, check the DA and to check company user association.
Also, ccoid is already shared "(jason.oh@itssus.com)". Please share the contract number as well.
We have shared details in Personal Message as well, you can check it once from your end.
Thanks & Regards
Aishwarya Bhatnagar
08-29-2022 05:48 AM
Hi Jason,
We have shared the required details in PM, please let us know how to proceed further on this.
Thanks & Regards
Aishwarya Bhatnagar
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