login error to Certification Tracking System

[nasarnawab]

Hi, I'm getting below error message when attempting to login to Certification Tracking System. I have tried many time now but unable to login. screenshot attached for reference.

Please, advise how i can fix it.

" Unable to Authenticate

Server: cloudsso.cisco.com

 

Unable to authenticate the user.

Your identity could not be verified. Please contact your identity provider's administrator."

[aibhatna]

Hi nasarnawab,

Hope you are you doing well! We are looking into the issue you posted. 

We would request you to share below mentioned details in PM for further assistance :

Party ID:
Company Name:
CCOID:
Contract Number:

Thanks & Regards,
Aishwarya Bhatnagar

[guhanmadhavan]

Party ID: 218145976
Company Name:. DXC technology 
CCOID: CSCO11852434
Contract Number: NA, I had completed CCNP ENCOR exam and unable to login to Cisco portal to download the certificate and also my old certificate as well. Please do the needful 

My email ID: guhan.madhavan@gmail.com

[aibhatna]

Hi guhanmadhavan, 

Thanks for sharing the details. To download the certificate you need to contact the accounts team. 

Thanks & Regards

Aishwarya Bhatnagar

[guhanmadhavan]

Please share account team contact details such as email or chat link or toll free/ contact number 

[aibhatna]

Hi guhanmadhavan, 

You can contact to web-help@cisco.com.

Thanks & Regards

Aishwarya Bhatnagar

[guhanmadhavan]

Thanks for the valuable response. I will check with mentioned cisco email
ID and get back to you with update.

[aibhatna]

Hi guhanmadhavan, 

Sure, thank you.

Thanks & Regards

Aishwarya Bhatnagar

[Guhan M]

Dear Aishwarya Bhatnagar, 

 Thanks a lot for your support. Provided information are very useful, reported problem statement got fixed by concern cisco team and much appreciated for the timely response.

[aibhatna]

Hi guhanmadhavan, 

Awesome! We are happy to help you always

Have a great day ahead.

Thanks & Regards

Aishwarya Bhatnagar

[afridi0077]

Hello I have same issue 

Unable to Authenticate

Server: cloudsso.cisco.com

 

Unable to authenticate the user.

Your identity could not be verified. Please contact your identity provider's administrator."

Name : Badar Ahmed Syed

Cisco ID number is CSCO14165427.

not sure where I can find part id 

phone 469-380-6095

afridi_0077@yahoo.com

[vivekcha@cisco.com]

Hi Afridi0077,

Hope you are you doing well!

We are looking into the issue. Please share below mentioned details in PM for further assistance:

Company Name:
Contract Number:

Thanks & Regards,

Vivek Chauhan

[afridi0077]

Hello Vivek,

I work as contractor not sure if my company name is needed our client is Cisco’s biggest customer all I am trying to do is track my certification.

I work for Randstad Technologies but they are not sponsoring my certification.

thanks

[knifeplatoon22]

Getting the same error from past week

" Unable to Authenticate

Server: cloudsso.cisco.com

 

Unable to authenticate the user.

Your identity could not be verified. Please contact your identity provider's administrator."

Read the above chat, will apply to fix my issue on this site : https://knifeplatoon.com 

Thanks in advance

[vivekcha@cisco.com]

Hi Afridi0077/knifeplatoon22,

To download the certificate you need to contact the accounts team. Please reach out to web-help@cisco.com.

Thanks & Regards,

Vivek Chauhan