No Access to Smart Net Total Care Portal

[Satish Bodhgire]

Even after getting the confirmation from Cisco support that I do have full access to Smart Net Total Care portal, I do not see anything in login and after few seconds page redirects to another page where it says I do not have access.

Please suggest.

[vivekcha@cisco.com]

Hi Satish,

We are looking into the issue and will assist you with the query. Could you please Private Message me the below mentioned details to proceed further:

Company Name:
CCO ID of the user:

Serial number:
Contract Number:

Thanks and Regards,
Vivek Chauhan

[Satish Bodhgire]

Company Name: Capgemini
CCO ID of the user: satish.bodhgire@capgemini.com

I do have many support contracts with my company, not sure which one are we looking out here.

[vivekcha@cisco.com]

Resolution Summary:

>We have manually synced the user from our end.

>The user with the mentioned CCO ID has been assigned the role of customer admin on CSAM and is active on the SNTC portal for the mentioned account.
>Issue has been resolved.