I go to cisco.com/go/sntc. Support - Community - Getting started with Smart Net Total Care. I do al the steps, and become the DA. I later register for Portal Access. I receive an email who instruct me to grant/deny roles by logging in to the Cisco Service Access Management Tool. I navigate to the tool, and see no pending requests.
When I attempt to grant myself the Smart Net Total Care Administrator, "no available role to assign to users" appears.
Please find attachements below.