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Only Delegated Admin But Have Lost Status

E42147GWN
Beginner
Beginner

I am currently the delegated admin for our total care account and no longer have the ability to administer users. No admin abilities present. Nothing changed on our end. Listed as an active DA.

1 Accepted Solution

Accepted Solutions

Hello,



Thank you for the screenshot, I can see that your user role is currently "CustomerUser" and will not have access to admin capabilities.



As you are also the DA within the CSAM tool, you may promote yourself to CustomerAdmin role to gain visibility to these capabilities.



CSAM Tool -> https://cdceb.cloudapps.cisco.com/csam/



Thank you,

Jarrett




View solution in original post

3 Replies 3

Jarrett Pomeroy
Cisco Employee
Cisco Employee
Hello,



Can you please provide more details or screenshots on what admin abilities you are trying to perform or may be having issues with? We can take a look and see if anything may be happening.



Thank you,

Jarrett




I no longer see the option to add/delete users here.

Total Care.jpg

Hello,



Thank you for the screenshot, I can see that your user role is currently "CustomerUser" and will not have access to admin capabilities.



As you are also the DA within the CSAM tool, you may promote yourself to CustomerAdmin role to gain visibility to these capabilities.



CSAM Tool -> https://cdceb.cloudapps.cisco.com/csam/



Thank you,

Jarrett




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