Oops. Somethin went wrong.. - Verify Account SNTC Portal

[LOYI]

Hi everyone,

as soon as I want to add SNTC Portal to the contract, this message appears. I have also tried the "Partner" field set to "No". This message has been appearing for more than a week. Can you help me?

Many thanks!

[madhushr]

Hi,

We will surely assist you. Kindly share the below mentioned details to my Private Message.

Company name:

Contract number:

CCO ID:

Serial number:

Thanks and Regards,

Madhusha R

[LOYI]

You should have received a dm.

[madhushr]

Hi,

Yes, we have received the details. We will get back to you with an update at the earliest.

Thanks and Regards,

Madhusha R

[dewbotha]

@madhushr 
Hi Madhusha, 
Greetings from CCWR Tool Support. 
Can you please reach out to this user for taking the case further, without opening a new case? 
We checked all accesses (info provided to user) from our end, this Partner user needs further support, possibly with entitlement. 
Can you follow up, please?
Thanks. 

[madhushr]

Hi,

Sure, we have verified and found that the party ID address is not updated due to which we will not be able to complete the registration process. So the customer will have to reach out to their account team and update the address and we will inform the same.

Thanks and Regards,

Madhusha R

[dewbotha]

@madhushr Hi, thanks for the reply. Can you please ping me directly (WX), if possible? 
Thanks and have a nice weekend. 
Dewald