Problem CSAM Acces

[serviciosbvs]

Hi team,

My customer is not able to access the CSAM tool. When click on the "Review Legal Agreement" nothing happen, the screen still the same, we already tried three differents browsers and nothing change.

Also, when the customer try to enter the SNTC portal only the "Smart Net Total Care 3x" tab appears on the screen and the "Smart Net Total Care" tab disappeared and you can no longer see the information that the collector uploads to the portal.

Previously everything worked correctly.

And we with as partners, and with CBRAdmin external roles, if we can visualize everything.

Attached capture

I need help with this, please.

Regards

[Suchita Shewale]

Hello There,

Can you send customer CCO ID via private message?

Regards,

Suchita

[serviciosbvs]

Hi team,

We need help with this case! the problem still persists..

The customer can't see the portal SNTC

Thanks, best regards

[Jarrett Pomeroy · Accepted solution]

Hi There,
Can you please provide the customer CCO ID?
Thank you,
Jarrett

[serviciosbvs]

Jarrett thanks for the support, the problem was resolved with you help.
best regards