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Problem with Total Care Upload Process.

Lmarquez
Level 1
Level 1

Hello.

I have a customer who has an issue with the upload process for Total Care. He has the entitlement, whitelisted IPs / forwarded ports, but the process fails. Any advice on how to proceed?

 

Thank you.

1 Accepted Solution

Accepted Solutions

Supriya Patel
Cisco Employee
Cisco Employee

Hi,

 

Please private message me customer name, inventory name, CSPC id, CSPC version in private message. Please provide screenshot of error as well.


Thanks,
Supriya

View solution in original post

2 Replies 2

Supriya Patel
Cisco Employee
Cisco Employee

Hi,

 

Please private message me customer name, inventory name, CSPC id, CSPC version in private message. Please provide screenshot of error as well.


Thanks,
Supriya

Hi,

 

Thanks for providing screenshot. Screenshot that you have provided is from last year dec 18th. As of now, i can see successful upload with today's date. Please private message me your CCOID so I can further check why you are not able to see anything on portal.


Thanks,

Supriya