Raising a TAC SR for device not covered on maintenance contract

[pholding1]

Not sure whether this is the correct forum to post this question, but I couldn’t find anywhere more suitable.

Is it possible to raise a TAC SR for a device that isn’t covered on a maintenance contract? The device in question is a Cisco 1751-V. I know that Microsoft provide the facility to raise support requests on a chargeable basis for customers who don’t have support agreements already in place. Just wondering whether Cisco do something similar.

[Daniel Bruhn]

Hi Paul,

The ability to open service requests from CSC is fairly new.  Today, it's only available in the Network Infrastructure community to CSC members who have a current contract with Cisco.  We will be evaluating improvements to this CSC/SR integration in the coming months.  Stay tuned as this integration continues to evolve.

Cheers,

Dan

[paolo bevilacqua]

No, cisco doesn't do this.