Re-validating Partner LOA Access

[Craig Cummings]

I'm trying to get our Partner IDs re-validated for LOA access.  They've expired month's ago.  What is the process within the Portal?  I see their IDs still are in the ADMIN tab.  Do I need to click on "Manage Access" tab or "Re-validate LOA access" tab.  not sure the process post 30-days of expiration.

[Supriya Patel · Accepted solution]

Hi Craig,

Please look for following guide for 'Complete these steps in order to update the LoA for a CBR user:'

https://www.cisco.com/c/en/us/support/docs/services/sntc/portal_user_guide.html

These steps need to be performed by Customer admin only for CBR user/admin  -> Click Actions, and then click Revalidate Letter of Authorization (LoA) Access.

Thanks,

Supriya