Register page issue

[alanpimentel]

Hi there,

Our customer is facing an issue trying to do the registration. When he clicks on "Register Now -> Register", the next page shows a message saying "Your user profile does not have complete address. Please update with the complete address".

But that's an error, because his profile has all the information filled, there is nothing missing to fill.

Could you, please, help us to fix this issue so he can complete the registration at SNTC Portal?

Regards

[enrirami · Accepted solution]

Hello,

Thank you for contacting Cisco.

In this case, please provide screenshots of the error, that error usually indicates that the registration was not completed.

Additionally, please provide the following information.

• Company name:
• Company address:
• CCOID:
• Email:

You can send me a private message if you prefer that way.

Kind Regards,

Enrique Ramirez

[gcairim]

I am facing same issue while attempting to access the SNTC portal. What was the resolution?

[talhazafer010]

Hi Alan,

It sounds like a frustrating issue, especially when everything seems to be in order on the profile. This might be a glitch in the system where the address validation isn't recognizing the entered details correctly.

Here are a few steps that could potentially resolve this issue:

1. Double-check the Address Format: Ensure that the address is entered exactly as required, including any specific formats for postal codes or abbreviations.

2. Clear Cache and Cookies: Sometimes, outdated browser cache or cookies can cause issues with page functionality. Clearing them and trying again might help.

3. Try a Different Browser: If the customer is using a specific browser, switching to another one (e.g., from Chrome to Firefox) can sometimes bypass these issues.

4. Update Profile Again: Have the customer try re-entering their address information even if it’s already complete, and then attempt to register again.

5. Contact Cisco Support: If the above steps don’t resolve the issue, it might require intervention from Cisco support to address any backend problems.

If none of these work, I’d suggest reaching out directly to Cisco support for further assistance. They should be able to investigate the issue more thoroughly and provide a solution.

Best of luck! Let us know how it goes.

[enrirami]

Solution provided via private messages, closing post.