Re: Registration Certificate

casey_biggs8 · ‎12-14-2018

Have an issue with getting a "Failed” on the upload from the collector to services.cisco.com. We have allowed an access control policy in the firewall allowing the servers listed for Cisco but still no luck. Have also tried applying a new certificate to the collector but we are getting a message that states "Registration certificate applied successfully locally but not applied to connectivity."

What else can be done to troubleshoot?

jumin · ‎12-14-2018

Hey casey_biggs8,

Can you go into root access of the CLI and check the below file and provide the contents? Make sure if you are SSH'ing into the appliance, first log in as collectorlogin and 'su' up to root.

Once in root -> Run command 'cd /etc' -> Send me contents of the hosts file.

Thanks,

casey_biggs8 · ‎12-18-2018

Is this what you are looking for?

[root@ciscocollector etc]# cat hosts

127.0.0.1 localhost

::1 localhost

72.163.9.100 nettools-upload.cisco.com

192.135.250.12 nettools-upload.cisco.com

64.103.36.134 nettools-upload.cisco.com

72.163.7.113 concsoweb-prd.cisco.com

173.38.37.173 concsoweb-stg.cisco.com

72.163.7.125 concsoweb2-prd.cisco.com

173.37.186.17 concsoweb-stg-old-vmmm.cisco.com

72.163.4.161 www1.cisco.com

72.163.7.38 upload.cisco.com

173.37.145.235 upload2.cisco.com

72.163.7.60 dl.cisco.com

72.163.7.60 dl1.cisco.com

173.37.146.12 dl2.cisco.com

72.163.4.70 sso.cisco.com

173.37.144.208 sso-prod2.cisco.com

[root@ciscocollector etc]#

casey_biggs8 · ‎01-18-2019

Hi Jumin -- Circling back on this one. Can you take a look at the logs i sent above for this issue?