Reports Failure

[alan.pimentel]

Hi there,

I'm trying to generate some "Last Day of Support" reports since last week but it's not working, everytime I check "My Reports", it shows the status "Failure".

I've tried for differents customers but it fails for all of them.

I need some help, please. Over than a week facing the same issue.

Best Regards

[kaptanej · Accepted solution]

Hi Alan , 

I am the incharge of this post and will be assisting you shortly on this . 

Please provide the follwoing details in PM (Private message) so that we can proceed further on the issue : 

• Company name
• Customer name 
• Customer email address
• Contract number

Thanks & Regards, 

Kapil Taneja

[pedotam]

Due to a processing error, the off-line Smart Net Total Care (SNTC) report you requested, Custom Inventory for ARCONIC was not generated.

Arconic Corp

Ann Pedota

ann.pedota@arconic.com

I'm not sure of the contract number.