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Reseller registered our contract in their name

shoaiblaher
Level 1
Level 1

Hi there

 

I have a couple of Nexus 3172 switches and my Smartnet contract is due for renewal. When trying to renew via a reseller, I found out that the previous reseller registered the contracts with them being the end user and not my organisation. 

 

I have proof of purchase (their invoice to me) showing I own the switches and bought and paid for the support contract - how do I go about getting the end user details changed to my organisation so I can renew the contracts? 

 

Thank you! 

1 Accepted Solution

Accepted Solutions

keivbrow
Cisco Employee
Cisco Employee

Hello shoaiblaher,

Unfortunately, TAC is unable to assist directly with contract coverage orders as we are dedicated to the resolution of technical HW/SW issues so I will need to refer you to another resource that is better aligned to answer your query regarding coverage compatibility:

 

Using the below Cisco Commerce resource, you may navigate to the below URL and open a ticket (The floating ‘Help’ menu will allow you to open a case with the Commerce Support resources): https://apps.cisco.com/Commerce/home

 

You can also send an email to services-entitlement-help@cisco.com.  A entitlement support Specialist will be able to provide you information or instructions about your contracts.

 

Thank-you

View solution in original post

1 Reply 1

keivbrow
Cisco Employee
Cisco Employee

Hello shoaiblaher,

Unfortunately, TAC is unable to assist directly with contract coverage orders as we are dedicated to the resolution of technical HW/SW issues so I will need to refer you to another resource that is better aligned to answer your query regarding coverage compatibility:

 

Using the below Cisco Commerce resource, you may navigate to the below URL and open a ticket (The floating ‘Help’ menu will allow you to open a case with the Commerce Support resources): https://apps.cisco.com/Commerce/home

 

You can also send an email to services-entitlement-help@cisco.com.  A entitlement support Specialist will be able to provide you information or instructions about your contracts.

 

Thank-you