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Resolution time for CON-SSSNT

subratabiswas1
Beginner
Beginner

Hi,

 

Please inform what will be the resolution time for "CON-SSSNT-WSC385SE".

 

Also please inform what will be the exact support service for the following requirement. "Comprehensive OEM support (including installation and deployment) and maximum 24 hrs. problem/issue resolution." Switch part code is WS-C3850-12S-E.

 

Thank you in advance for your help.

With regards,

Subrata

1 Accepted Solution

Accepted Solutions

tnewell
Cisco Employee
Cisco Employee

Subrata -

 

CON-SSSNT is a Solution Support contract and provides accelerated response time of 30 minutes for Sev1/2 compared to Smart Net Total Care (SNTC) 60 minutes for Sev1/2. It isn't possible to determine or published a resolution time metric as every case/issue is different. 

For onsite support when a RMA's device is installed at a customer site, there are onsite support options. For Solution Support the SKU is CON-SSCS-WSC385SE for SNTC it is CON-OS-WSC385SE. However these services are not associated with the initial device deployment or installation. They are only for replacement of RMA devices. 

 

Hope this helps, 

Teresa

View solution in original post

2 Replies 2

tnewell
Cisco Employee
Cisco Employee

Subrata -

 

CON-SSSNT is a Solution Support contract and provides accelerated response time of 30 minutes for Sev1/2 compared to Smart Net Total Care (SNTC) 60 minutes for Sev1/2. It isn't possible to determine or published a resolution time metric as every case/issue is different. 

For onsite support when a RMA's device is installed at a customer site, there are onsite support options. For Solution Support the SKU is CON-SSCS-WSC385SE for SNTC it is CON-OS-WSC385SE. However these services are not associated with the initial device deployment or installation. They are only for replacement of RMA devices. 

 

Hope this helps, 

Teresa

Hi Teresa,

 

Thanks a lot for the reply.

 

Regards,

Subrata