02-13-2020 12:13 AM
Hi,
Please inform what will be the resolution time for "CON-SSSNT-WSC385SE".
Also please inform what will be the exact support service for the following requirement. "Comprehensive OEM support (including installation and deployment) and maximum 24 hrs. problem/issue resolution." Switch part code is WS-C3850-12S-E.
Thank you in advance for your help.
With regards,
Subrata
Solved! Go to Solution.
02-24-2020 05:24 PM
Subrata -
CON-SSSNT is a Solution Support contract and provides accelerated response time of 30 minutes for Sev1/2 compared to Smart Net Total Care (SNTC) 60 minutes for Sev1/2. It isn't possible to determine or published a resolution time metric as every case/issue is different.
For onsite support when a RMA's device is installed at a customer site, there are onsite support options. For Solution Support the SKU is CON-SSCS-WSC385SE for SNTC it is CON-OS-WSC385SE. However these services are not associated with the initial device deployment or installation. They are only for replacement of RMA devices.
Hope this helps,
Teresa
02-24-2020 05:24 PM
Subrata -
CON-SSSNT is a Solution Support contract and provides accelerated response time of 30 minutes for Sev1/2 compared to Smart Net Total Care (SNTC) 60 minutes for Sev1/2. It isn't possible to determine or published a resolution time metric as every case/issue is different.
For onsite support when a RMA's device is installed at a customer site, there are onsite support options. For Solution Support the SKU is CON-SSCS-WSC385SE for SNTC it is CON-OS-WSC385SE. However these services are not associated with the initial device deployment or installation. They are only for replacement of RMA devices.
Hope this helps,
Teresa
02-25-2020 09:52 PM
Hi Teresa,
Thanks a lot for the reply.
Regards,
Subrata
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