Run upload Profile error HTTP Status 500

[ENZO CAPPUCCITTI]

Running upload profile and received the above error on the collector.

[CC Cisco]

Hello,

Please share the appliance ID as well as the following log files for analysis.

/opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out

/opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log

[Cheri Fairbrother]

Hi Enzo,

If you still need assistance, please private message Cesar the following:

---

Please share the appliance ID as well as the following log files for analysis.

/opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out

/opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log

---

If this issue is resolved, please mark accept as solution to close the discussion.

Thanks!

Cheri

[ENZO CAPPUCCITTI]

Customer replied to me that he was unable to access those logs. Can you send the exact instructions on how to access those logs.

[CC Cisco]

Hi Enzo,

These logs should be accessible via CLI with root privileges.
Make sure to enable the additional CLI user access.

In addition, if you can provide the appliance ID, we can investigate further.

Regards,

[CC Cisco]

Hi,

Thanks for the information shared via PM. To "read" the log files you can use the cat command. For example:

cat /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out

cat /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log

To extract the file, you can look into an utility such as WinSCP.

In addition, can you try the following:

* Re-apply the certificate on the web UI and share the screenshot of whether the license applies successfully or not?

Regards,

Cesar

[ENZO CAPPUCCITTI]

Here are the log files requested

[ENZO CAPPUCCITTI]

Can  you send the instructions on how to reapply the cert

[CC Cisco]

The option is under: Help -> About -> View Properties -> License Properties