Self-Service Onboarding Issue

[fernando silva]

Hi Team, 

I've a issue when I try associate customer CCO ID to new SNTC Portal.

I input SN and contract number and as soon as show this message:

"This contract is not active and not associated with yout Cisco account profile..."

I just review contracts association in CCO and validated SNT services into active contract.

[Suchita Shewale]

Hello There,

Can you please send CCO ID and contract details via private message for further analysis?

Regards,

Suchita