Serial Number not appearing on SNTC portal

[nfernandes]

Hello,

When we do a successful upload via the Collector, we are not able to see the serial numbers on the SNTC portal and don't have it, in CSPC we have all the Serial Numbers, I attached the two prints showing one example in the CSPC and SNTC. 

Can you pleas check it for me?

[azhakhan]

Hello,

We have acknowledge your post. 

Please share company name and devices details, we will get back to you with an update.

Regards,

Azhan Shakil Khan

[nfernandes]

Company name: ALLIANZ SEGUROS SA
Colector: CSP0009063801

[nfernandes]

Hi

Any news?
If need more information to proceed let me know

Att,
Nickolas Fernandes

[azhakhan]

Hello,

Please share the devices in which you are not able to see the serial number.

Regards,

Azhan Shakil Khan

[LRTrown]

Hello, we are also seeing no serial numbers displayed on the online reports in the portal, or offline reports sent to the My Reports tab. Has this been identified as a broad issue impacting all customers, or is it account specific?

Regards, Doug

[vivekcha@cisco.com]

Hi Doug,

Hope you are you doing well!
We are looking into the issue you posted. We would request you to share below mentioned details in personal message:

Party ID:
Company Name:
CCOID of user:
Inventory name:

Thanks & Regards,
Vivek Chauhan

[ANDRE MUENTENER]

We have this problem as well with CSPC version 2.10.0.4 and 2.10.0.5, no serial number are displayed on the SNTC after a successful upload. serial number on CSPC exists for all devices.

[ANDRE MUENTENER]

With 2.10.0.5 waiting some time after the upload, the serial number are displayed on SNTC.