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Serial numbers not reflecting accurately in the SNTC portal

DougHudson2922
Beginner
Beginner

I have a customer that has their serial numbers for their Cisco TelePresence SX10 & SX80 showing up as invalid serials in the SNTC portal. The customer logged into each device and confirmed the correct serial numbers. I have screen shots that I will provide in a private message.

 

 

Thanks in advance,

 

Doug Hudson  

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