Service Levels showing inaccurate in SNTC Portal

[DougHudson2922]

I'm working on a SMARTnet renewal for a customer and noticed that there are devices showing up in the SNTC portal that have active SMARTnet support on them. 

I will provide screen shots in a private message.

Thanks in advance,

Doug Hudson 

[Supriya Patel]

Hi,

Please private message me customer company and inventory name. Please provide SN of devices for which service level are in question.

Thanks,

Supriya

[Supriya Patel]

Hi,

Thanks for providing SN detail via private message but it seems you forget to provide customer and inventory name.

As well, I have noticed upload date of last month, please have another latest upload. Once you have latest upload, please update me if issue persist.

Thanks,

Supriya

[Supriya Patel]

Hi,

Thanks for your detail. I am working with related team on this. I will update you as I hear back.

Thanks,
Supriya

[Supriya Patel]

Hi,

Contract is showing on portal for 2 devices in question. could you please confirm same and please let me know if any question.

Thanks,
Supriya