Smart Net renew Lockdown

[Ibrahim Kasabri]

Dears, 

I have Cisco Smart Net Contract which expired during the lockdown,

when I renew the smart care Contract after two months of expiration does the new contract starts from the last date of the old one or it takes the new date? 

Thanks 

[shaimoor]

Unfortunately, TAC is unable to assist directly with contract coverage orders. 

Using the below Cisco Commerce resource, you may navigate to the below URL and open a ticket (The floating ‘Help’ menu will allow you to open a case with the Commerce Support resources): https://apps.cisco.com/Commerce/home

You can also send an email to services-entitlement-help@cisco.com.  A entitlement support Specialist will be able to provide you information or instructions about your contracts.

Please provide the m with the contract details ?

Thanks.