06-13-2019 01:29 PM
I have been granted CBR Admin access to a client's Smart Net Total Care Account, however when I log in I only see the Smart Net Total Care 3x option in the upper left of the screen. This appears to be unavailable, and from what I can tell, there should be an option for Smart Net Total Care, but I do not see that option when logged into my account. My customer has this option and can see the inventory under this option.
Solved! Go to Solution.
06-13-2019 02:05 PM
Please attempt to login again, the system had not synced yet (typically 24 hours is needed).
06-13-2019 02:05 PM
Please attempt to login again, the system had not synced yet (typically 24 hours is needed).
06-13-2019 02:09 PM
Thanks! It is working fine now.
06-13-2019 02:10 PM
Glad to hear it, thanks for confirming.
03-24-2020 01:24 AM
It happened the same issue, I re-login for many times and the same issue still there, please help on this?
03-24-2020 06:44 AM
03-25-2020 01:32 AM
03-25-2020 06:32 AM
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