Smart Net Total Care 3yr options??

[rwross919]

Since the CCW upgrade and migration to Smart Net Total Care, we are seeing limited options for customer wanting to purchase Smart Net...

Examples:

WS-C3850-12XS-E: The only Smart Net options are 3SNT, 3C4P, or 3SNTP.  There is no choice for durations between 1-60 months as there were before.  There also aren't 5 of the 8 options listed in the data sheet for this migration.

DS-C9148S-12PK9: There are no Smart Net options for this SKU...

Any insight would be great, considering Partner Support brushed me off...

Thanks for your help!

[Debbie Tru]

Hi!

You don't see this?

Edhane

[rwross919]

Those seem to be screen shots of your CCNA progress from last year...

[Debbie Tru]

And this? :(

[rwross919]

Correct... I only see what is in the screen shots in my original post.

[Debbie Tru]

Happened to me the same thing on two occasions

a)When I try to apply all services from the General tab of services and not from "Change Services" or "Select Services" in the options under each product

b)When my managers took me privileges on the platform CCW

You're considering this statement? Maybe It is worth

http://www.cisco.com/E-Learning/gbo-ccw/cdc_bulk/Misc/NYR_Partner_Downtime_Details.pdf

Regards!

[Fei-Fei Ma]

Hi rwross919

Can you try again when you have a chance?  The problem should be fixed now.  Please try again, and send us a confirmation if your access is OK now.  Thanks.

[rwross919]

Seems to be working as expected now.

thank you

[Fei-Fei Ma]

Hi,  Apology for the inconvenience caused.  Would you please email me?  I need to get some more information to help resolve this issue. Please email sntc-ops@cisco.com.  Thanks.

[rwross919]

Fei-Fei,

Your email address listed is being rejected by Cisco's exchange server.