Smart Net Total Care - Account Setup In Progress for more than 24 hrs

[Kita]

According to instructions (https://supportforums.cisco.com/blog/12600946/self-service-onboarding-register-get-access-smart-net-total-care-portal#comment-form)  I am supposed to post here if an account is not available after 24 hours:

My customer's account has been at the "account setup in progress" for a couple weeks.  I only noticed today because I am setting up the smart net collector and need to register and pull do licensing.  The CCO account is MIGIBSON

[Suchita Shewale · Accepted solution]

Dear Kita,

Apologies for the inconvenience.

Could you give it a try now, registration information for CCO ID: migibson is now reflecting SNTC portal.

Regards,

Suchita

[ignas.stankus]

Hello Suchita,

I have the same problem with my SNTC portal. Could anybody please take a look at it? My ID is ignas.stankus@teo.lt.

Ignas

[Kita]

It works now, thanks!