Smart Net Total Care deleted inventory, import new file does not show any new inventory

[ClintHarris8351]

Hello,

I removed the inventory from Smart Net Total Care to start fresh.  Now I see the get started link on the left and the green import device data button.  I upload a file from the collector and receive a message that it was uploaded successfully.  However I do not see any new inventory.  I have waited about 5 hours and still no change.  Tried to refresh the page, logout, clear cookies and use different browser.  Any ideas?

[sntcprodtest]

Hi,

It can take upto 48 hr. Please private message me your CCOID, company name and inventory name. I will take a look further. Please do let me know the name of the inventory that you removed.

Thanks,
Supriya

[ClintHarris8351 · Accepted solution]

I checked this morning and the inventories are listed.  It took about 6 hours for the first inventory file to finish after import.  Looks good now.

Thanks