Smart Net Total Care Portal and Collector

[JeffBeggs32943]

Good morning,

I have an issue after I have added 3 new users to use the SNTC support portal.  I have given them both the SmartNet Net Customer User role and Business Critical care roles.

The requests were approved, and each user received their respective emails, but they cannot access to portal to sun inventory reports.

Any help would be 

[ibaenadi]

Thanks for contacting Cisco. 

Please send me the following information by a private message, to start internal validation and check the users recently added on your SNTC portal.

• SNTC portal name:
• Inventory name:
• Go to the SNTC portal https://services.cisco.com/  > admin > take a screenshot.
• Users with access issue:
• CCOID from the current Portal Administrator:

Regards

Ivonne

[ibaenadi]

The roles were assigned successfully; however, we are currently migrating some servers to enhance our performance and security. Due to this process, some smart services may be temporarily disabled. We apologize for any inconvenience this may cause.  

Regards,

Ivonne Baena