Smart Net Total Care Registration Trouble

[maidanagerman]

Hello Team,

How are you? I'm having trouble getting access to SNTC Portal for a customer. We followed the instruction guide (https://www.cisco.com/c/en/us/support/services/smart-net-total-care/index.html#gettingStarted), but we got stuck in step 2 (Link your contract...)

Can you help me?

Thanks!

German

[vivekcha@cisco.com · Accepted solution]

Hello,

We are looking into the issue. Could you please Private Message me the below mentioned details to proceed further:

CR Party ID:
Company Name:
CCO ID of the user:

Serial number:
Contract Number associated with CR Party ID:

Thanks and Regards,
Vivek Chauhan