Smartnet portal shows as empty then redirects to how to register page

[ES13]

Smartnet portal shows as empty then redirects to how to register page. I have already received the welcome email stating that i have been granted access. I have waited over 24h.  Thanks.

[dbourai]

Hi,

Looking into the issue, could you please PM me the following details;

CCO ID:
PARTY ID:
COMPANY NAME:
CONTRACT NO. :

Thanks & regards,
Devashish Bourai.

[ES13]

Hello Devashish
CCO ID: EvanS0003
PARTY ID: Not sure, where do I find this?
COMPANY NAME: SOUTH SUBURBAN PARK & RECREATION DISTRICT
CONTRACT NO. : 95881312

[dbourai]

Hi Evan,

As discussed over the PM, we have pushed a Manual sync for the user.
The customer is now visible on the SNTC portal.

Please let us know if you need any further assistance.

Thanks & regards,
Devashish Bourai.