SmartNet TotalCare for Stack

[adminko]

Hi

Situation: A Stack of 4 C9300 Switch connected StackWise

1 Switch is under SmartNet TotalCare Contract and 3 Switches are not.

What will happen on Cisco TAC side, in case of a Software Problem related IOS-XE?

Do they take care of my problem or not?

Thanks,

Andy

[dbourai]

Hello Andy,

Good day to you!

I have acknowledged this post, and will get back with an update regarding this.

Thanks & regards,
Devashish Bourai.

[dbourai]

Hi Andy,

SmartNet total care contract helps with all the problems related to the software. So for software problems, TAC (Technical Assistance Centre) will help you with your issues and queries.

Thanks & regards,
Devashish Bourai.