02-18-2022 05:19 AM
Hi
Situation: A Stack of 4 C9300 Switch connected StackWise
1 Switch is under SmartNet TotalCare Contract and 3 Switches are not.
What will happen on Cisco TAC side, in case of a Software Problem related IOS-XE?
Do they take care of my problem or not?
Thanks,
Andy
02-18-2022 05:29 AM
Hello Andy,
Good day to you!
I have acknowledged this post, and will get back with an update regarding this.
Thanks & regards,
Devashish Bourai.
02-21-2022 05:43 AM
Hi Andy,
SmartNet total care contract helps with all the problems related to the software. So for software problems, TAC (Technical Assistance Centre) will help you with your issues and queries.
Thanks & regards,
Devashish Bourai.
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