SNTC 3x Outage?

[normanzhang]

When visiting

https://services.cisco.com/

Smart Net Total Care 3x portal is currently unavailable. We are actively working to resolve the issue.

We should be back online shortly. Meanwhile, please refer to the community for questions and updates.

Is that a known issue?

[Suchita Shewale]

Hello Norman,

Can you retry accessing SNTC Portal in new private window or incognito mode?

SNTC 3.x is the legacy portal, and not available anymore.

However you have access to SNTC 4.x which you can see under list of Services at Smart Net Total Care highlighted in screenshot below.

Regards,

Suchita

[normanzhang]

Thanks. I was reading the forum, and it was referencing SNTC 3x.

My current view of SNTC has a customer listed already. Is there a way to create add another customer?