SNTC access to partner - problem: user is not a reseller

[haasemarko]

Hello,

customer tried to grant access to SNTC portal for my colleagues, but got this error:
If the checkbox for the role is not selectable, it is because the user is not a associated with an external company, or the user is not a reseller of any of your company's Smart Net Total Care contracts and cannot be registered for portal access.

Customer succeed to grant access to me, but not to my colleagues. 

We need help to grant access to my colleagues.

[haasemarko]

Cisco, please help me with this case!

[haasemarko]

Please, we need help with this case.

Similar case to: https://community.cisco.com/t5/smart-net-total-care-portal-and/sntc-access-not-possible-because-reseller-status-missing/m-p/3679023

[gausing5]

Hello,

We will try to onboard you manually. Could you please PM me the below details

Party ID:
CCOID of the user that needs to assigned role:

What Roles to assigned:
Contract Number:
Company Name:

Party ID of the partner company if there is any:

Regards,
Gaurav Singh

[gausing5 · Accepted solution]

Hi Marko,

We have assigned CBR admin role to the mentioned users. Please check and confirm and please do let us know if you need any further assistance.

Regards,

Gaurav Singh

[haasemarko]

Hi,
They have problem to login services.cisco.com portal, it says "You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services Contract". But they have that contract.
br, marko

[gausing5 · Accepted solution]

Hi Marko,

Please check if the users have completed the registration process. If its not completed then to get the access setup for the SNTC Portal, they will need to first complete the registration which can be found here https://www.cisco.com/web/smartservices/sntc.html .  Once completed, your access will be setup.

Regards,

Gaurav Singh

[haasemarko]

Thanks a lot! Now its working.

br, marko