03-22-2016 11:00 AM
I've licensed a collector however it does not show up in the smartservices dashboard under Administration > All Collectors.
-AO
Solved! Go to Solution.
03-24-2016 08:04 AM
Hello Ricardo,
Currently SiteID's must be unique for each registration. Could you please trying using a new SiteID value for the registration and let me know if that works for you?
Thank you,
Jarrett
03-24-2016 08:38 AM
Hello AO,
One more update when you are performing the Certificate import on your CSPC. When you reach the About -> Properties -> License Details Tab, please make sure to select "Primary License" to perform the update to.
Please let me know if there are any questions.
Thank you,
Jarrett
03-22-2016 11:53 AM
When you finished generating the entitlement, did a pop up tell you it was successful and give you a "download" button to download the entitlement? You should have also received an email if it was successful.
You might want to just try it again.
Thanks,
Lynden
03-22-2016 11:56 AM
Yes it did and it wont let me, it says the name is already in use.
AO
03-22-2016 12:12 PM
Did you receive an email confirmation that the entitlement was generated?
03-22-2016 01:00 PM
Yes with a subject of "Your CSP Registration details. DO NOT REPLY TO THIS MAIL"
It contained a license file download link.
AO
03-23-2016 07:51 PM
Any further advice on how to resolve this?
AO
03-24-2016 05:46 AM
Hello AO,
I see that there may have been an issue during the creation of your certificate file. Could you please try to generate a new certificate on the Portal again? Once created, you can import over the first certificate on your CSPC by going to About -> Properties -> License Details Tab.
Thank you,
Jarrett
03-24-2016 07:10 AM
03-24-2016 07:16 AM
I'm getting the same error right now.
AO
03-24-2016 08:03 AM
Hello AO,
I can see that your most recent registration now looks successful. Can you confirm if you can view it on the Portal?
Thank you,
Jarrett
03-24-2016 08:38 AM
Hello AO,
One more update when you are performing the Certificate import on your CSPC. When you reach the About -> Properties -> License Details Tab, please make sure to select "Primary License" to perform the update to.
Please let me know if there are any questions.
Thank you,
Jarrett
03-24-2016 08:04 AM
Hello Ricardo,
Currently SiteID's must be unique for each registration. Could you please trying using a new SiteID value for the registration and let me know if that works for you?
Thank you,
Jarrett
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