SNTC Portal Activation

[alanpimentel]

Hi there,

My customer did the registration on SNTC Portal three days ago. He received the notification e-mail about become the Delegated Administrator but he was not able to access the portal, when he tries, he sees the registration page again.

Can you check if there is something wrong with his registration?

Thank you!

[azhakhan]

Hello, good day to you! I have acknowledged this post. could you please share the following details over the personal message-

CCO ID-

CONTRACT NO-

SERIAL NO- COMPANY NAME-

PARTY ID-

Thanks & regards,

Azhan Shakil khan

[alanpimentel]

Hi Azhan,

Do you have any update about this issue? The customer sent an e-mail to me today saying that he stills not able to access SNTC Portal now 10 days after the registration.

We need some help here, please!

Thank you!

[azhakhan · Accepted solution]

Hi,

Can you please ask the customer to check if he is able to access SNTC portal? 
I have checked from my side user is visible on the portal.

Regards

Azhan Shakil Khan

[alanpimentel]

Hi Azhan,

Now the customer is able to access the portal.

Thank you for your help.

Best Regards

Alan Pimentel