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SNTC Portal Custom Inventory not updating

mattsprouls
Level 1
Level 1

I've noticed my Custom Inventory is not updating on the portal.

The most recent uploads were processed on Feb1, Feb 7, & Feb 9, 2024.

The Collection Date is showing Feb 1, 2024 on the Custom Inventory page.

Please Advise

12 Replies 12

jboyanob
Cisco Employee
Cisco Employee

Hello, @mattsprouls 

I hope you are having a great day.

Can you please provide the next details by internal message:

- CCOID:

- Customer Portal Name:

- Inventory:

- Browser used:

- CSPC Version:

I will wait for the details, so we can proceed with further actions.

 

Kindest regards,

jboyanob
Cisco Employee
Cisco Employee

Hello, @mattsprouls 

I hope you are doing great.

Thanks for the information provided by internal message. I checked and we were able to receive data from the most recent upload on Feb 9 from your collector and it was processed. Please try to run a manual collection: Click on Collect, select the appropriate profile and Finish.

We will check the results after that.

Kindest regards,

Hi @jboyanob 

The upload now shows "SUCCESS" but the Custom Inventory still show a collection date of Feb 1, 2024

Also I noticed I'm getting "HTTP Status 400 - Bad Request" when I attempt to download the Custom Inventory

Please advise

Best Matt

mattsprouls
Level 1
Level 1

Hi @jboyanob 

Will do

Best, Matt

mattsprouls
Level 1
Level 1

Hi @jboyanob 

Status shows FAILED on the upload today

Please advice 

 

rzabaga
Level 1
Level 1

The SNTC portal is a steaming POS.

jboyanob
Cisco Employee
Cisco Employee

Hello, @mattsprouls 

I hope you are doing great.

Can you please provide screenshots of your Collection Profile and Upload Profile details?

Please provide them by internal message.

Kindest regards,

mattsprouls
Level 1
Level 1

Hi @jboyanob I sent a message via internal message again as I was not sure the first one went through.

Regards,
Matt

jboyanob
Cisco Employee
Cisco Employee

Hello, @mattsprouls 

I hope you are doing great.

Thanks for the update. I received the screenshots. I will check them and I will let you know.

Kindest regards,

mattsprouls
Level 1
Level 1

Hi @jboyanob 

Any update on this?

Our inventory on the portal has not updated yet. Successfully uploaded to the portal on Feb 22, 2024 still showing a Collection Date of Feb 1, 2024

Regards,
Matt

jboyanob
Cisco Employee
Cisco Employee

Hello, @mattsprouls 

I hope you are doing great.

I continue checking the issue internally. I will keep you posted.

Kindest regards,

abc933321
Level 1
Level 1

here are some steps you can take:

  1. Refresh the Page: Sometimes, a simple refresh of the page can trigger an update of the inventory. Click the refresh button on your browser or press F5 to reload the page.

  2. Check for Errors: Ensure that there are no error messages or notifications indicating issues with the update process. If there are any errors, they might provide clues about what's causing the problem.

  3. Verify Connectivity: Make sure your device has a stable internet connection. Sometimes, a poor connection can prevent updates from being processed correctly.

  4. Clear Cache: Clearing your browser's cache and cookies can sometimes resolve issues with website data not updating properly. Try clearing the cache and then reloading the page.

  5. Contact Support: If the issue persists, it may be a technical problem with the SNTC Portal itself. In that case, reaching out to the portal's support team or technical support for assistance would be the best course of action. They can investigate the issue further and provide guidance on how to resolve it.

  6. Check for Updates: Ensure that there are no pending updates or maintenance activities scheduled for the SNTC Portal. Updates or maintenance can sometimes temporarily disrupt service or affect the update process.

By following these steps, you should be able to troubleshoot and hopefully resolve the issue with the SNTC Portal Custom Inventory not updating. If you continue to experience problems,

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