03-31-2020 10:01 AM - edited 03-31-2020 10:04 AM
Hi,
I have a customer that is no longer receiving E-mails alerting him if the upload from the CSPC Collector to SNTC portal completed or failed. I have confirmed in their SNTC portal that it is setup to receive alerts immediately for completed and failed uploads; I can provide screen shots in private message.
Thanks in advance for your help!
Doug Hudson
03-31-2020 12:52 PM
Hello Doug,
Please private message me customer userid and screenshots that you have.
Regards,
Suchita
04-03-2020 06:44 AM
Hi Suchita, have there been any updates to this case?
@Suchita Shewale wrote:
Hello Doug,
Please private message me customer userid and screenshots that you have.
Regards,
Suchita
04-03-2020 01:54 PM
Apologies for the delay. I have completed analysis and identified the issue that's impacting generation of email notifications.
I will be further working with our Engineering team to help resolve the same.
I will update the post as soon as email notifications are restored.
Regards,
Suchita
04-28-2020 10:20 AM
Any updates on this case?
Thanks in advance,
Doug Hudson
04-28-2020 02:33 PM
Hello Doug, This issue has been identified as a bug in the system.
You may refer to the Bug ID CSCvt82269 for further updates.
Regards,
Suchita
05-18-2020 09:07 AM
Hi Doug,
The bug has been fixed over last weekend, the customer should now be able to receive the email notifications for Inventory and Alert processing. You may want to ask the customer to take a look and validate the same.
Regards,
Suchita
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