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SNTC Portal not E-mailing customer if uploads completed or failed

DougHudson2922
Beginner
Beginner

Hi,

 

I have a customer that is no longer receiving E-mails alerting him if the upload from the CSPC Collector to SNTC portal completed or failed. I have confirmed in their SNTC portal that it is setup to receive alerts immediately for completed and failed uploads; I can provide screen shots in private message.

 

Thanks in advance for your help!

 

Doug Hudson 

6 Replies 6

Suchita Shewale
Cisco Employee
Cisco Employee

Hello Doug,

 

Please private message me customer userid and screenshots that you have.

 

Regards,

Suchita

Hi Suchita,  have there been any updates to this case?


@Suchita Shewale wrote:

Hello Doug,

 

Please private message me customer userid and screenshots that you have.

 

Regards,

Suchita


 

@DougHudson2922 @qhopkins 

Apologies for the delay. I have completed analysis and identified the issue that's impacting generation of email notifications.

I will be further working with our Engineering team to help resolve the same.

I will update the post as soon as email notifications are restored.

 

Regards,

Suchita

Any updates on this case?

 

Thanks in advance,

 

Doug Hudson

Hello Doug,  This issue has been identified as a bug in the system.

You may refer to the Bug ID CSCvt82269 for further updates.

 

Regards,

Suchita

Hi Doug,

 

The bug has been fixed over last weekend, the customer should now be able to receive the email notifications for Inventory and Alert processing. You may want to ask the customer to take a look and validate the same.

 

Regards,

Suchita

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