SNTC Portal not loading

[NestleAM]

Hi,

I am trying to access the SNTC portal and it is showing the below error from the last few days. Can you help update me with the cause of this issue and by when the portal will be accessible again? Thanks

[gtomich]

Hi @NestleAM , please  try using an incognito window. The portal is up and running so this may be an issue with your cache or network. Please let us now if the problem continues

[NestleAM]

Hello @gtomich , I am using the Incognito / Private window. Tried with multiple browsers as well same. Same issue with multiple users within the organization. 

[NestleAM]

Hello @gtomich do you have any update on this? looks like it is affecting multiple customers now

[mattsprouls]

I was working in the portal mid day on 3/11/2025, portal went down and I have not been able to access since.

[LRTrown]

I'm also seeing this for several days! Can a Cisco team member please advise what is happening and is there an ETA to fix the issue. Thanks.

[TeamIBOS70148]

Same issue here, worked briefly this morning, but nothing I've tried will fix.  Multiple browsers, incognito, clearing cache, etc.

[metinvestnet]

This problem has been going on for several days.
As I understand, supporting team investigate the issue.

Smart Net Total Care Operational and Maintenance Status

UPD:
The SNTC Portal working again, but bring messages about important changes soon.

[mattsprouls]

Duplicate Post

[rmassass]

Good morning everyone,

Is there any solution for this yet? I also see the maintenance warning message and cannot use the portal for Custom Inventory Reports. Any workaround you can share?

Thanks