SNTC Portal not reflecting SMARTnet coverage status accurately

[DougHudson2922]

I have a customer that has active SMARTnet on devices that are showing as uncovered in the SNTC portal.

I will provide the portal name and spreadsheets in a private message.

Thanks in advance for your help!

Doug Hudson 

[Supriya Patel]

Hi Doug,

Please share Company name, inventory name, device SN and name of report via private message and I will look into it.

You may not able to attach report, please copy/paste those SNs in private message which are not showing coverage status accurately.

Thanks,

Supriya

[Supriya Patel]

Hi Doug,

As of latest upload on 5/12, I can see related contract available on portal. I have confirmed on some SNs out of what you have provided. Could you please check further and update me if you have any question?

Thanks,

Supriya

[Supriya Patel]

Hi Doug,

Thanks for detail information on private message. I am working with engineering team and get back to you.

Thanks,
Supriya

[Supriya Patel]

Hi Doug,

With latest upload, question device is showing contract on portal under tab 'covered' and 'custom inventory'. Please check and confirm.

Thanks,
Supriya